At Aspen Medical Solution, we value customer satisfaction and strive to ensure a smooth experience with our products and services. This Return & Refund Policy explains the terms under which returns, replacements, and refunds are accepted.

1. Eligibility for Returns

You may request a return if:

• The product is defective, damaged, or expired upon delivery.

• You received the wrong product.

• The product is unused, unopened, and in its original packaging.

2. Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or refunded unless defective:

• Opened or used medical supplies.

• Prescription medicines.

• Customized or special-order products.

• Items without original packaging or invoice.

3. Return Timeline

• Returns must be requested within [7 / 14] days of delivery.

• Products returned after this period may not be eligible for refund or replacement.

4. Refund Process

• Approved refunds will be processed via the original payment method (Bank, Mobile Payment, or Cash).

• Refunds may take 5–10 business days depending on the payment provider.

• In case of replacement, the new product will be delivered once the returned product is received and inspected.

5. Return Procedure

To request a return:

1. Contact us at [Insert Email / Phone Number] with your order details.

2. Provide a clear description and photo of the issue (if applicable).

3. Our support team will review your request and guide you through the process.

6. Shipping Costs

• If the return is due to our mistake (wrong, defective, or damaged product), Aspen Medical Solution will cover the return shipping cost.

• If the return is for other reasons (customer changed mind, ordered wrong item), the customer is responsible for shipping costs.

7. Service-Based Refunds (if applicable)

For healthcare or consultation services:

• Fees are non-refundable once the service has been delivered.

• If a service is canceled before delivery, you may be eligible for a partial refund.